Your privacy is more than a priority — it is our responsibility. Find out exactly how lv99 collects, uses, and protects your personal data as a registered player in Malaysia.
Every data-related decision is made based on these six core principles — to ensure you are always protected.
All data transmitted between your device and lv99's servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banking institutions.
Lv99 does not sell, rent, or share your personal data with any third party for marketing purposes. Your data is used solely for platform operations and legal compliance.
You have the right to access, correct or request deletion of your personal data at any time. Our support team will process such requests within 14 business days.
Data is stored on servers protected by multi-layered firewalls with 24/7 threat monitoring. Access to personal databases is restricted to verified personnel only.
Lv99 only retains your data for as long as necessary for the stated purposes — whether for active account operations, legal compliance, or internal audit requirements.
All data protection practices at lv99 comply with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a local user are always upheld.
Lv99 is an online gaming platform operating to serve the needs of Malaysian players. We understand that your trust depends not only on game quality and withdrawal speed, but also on how we handle the personal information you entrust to us.
This Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and clearly outlines who is responsible for your data, what data we collect, how it is used, and what rights you have regarding that data.
This document applies to all users accessing the lv99 platform via web browser or mobile app, including unregistered visitors, registered players and active participants in any promotional or bonus programme we offer.
If at any time you disagree with any part of this policy, you are advised to stop using the platform and contact our support team for further action regarding your account.
Lv99 collects your personal data through several channels — directly from you during registration, automatically as you use the platform, and in certain circumstances, from trusted third-party sources. Below are the details of the data we collect:
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, IC, date of birth | KYC Age Verification |
| Contact | Email, phone | Communication Security |
| Financial | Bank account number, e-wallet | Deposit Withdrawal |
| Technical | IP, device, session logs | Security Fraud |
| Games | Betting history, wins | Responsible Gaming |
The data we collect is used solely for legitimate purposes related to the operation of the lv99 platform. We do not use your data for purposes not stated here without obtaining your additional consent.
Lv99 does not sell your personal data. However, in the course of operating the platform, there are limited situations where we need to share data with certain parties:
We share necessary data with third-party service providers we use to operate the platform — including payment gateway providers, licensed gaming software providers, and cloud infrastructure providers. All these providers are bound by strict data protection agreements and may only use your data for specified purposes.
Lv99 may disclose user data to authorities when required by Malaysian law, including requests from law enforcement agencies, courts, or relevant regulatory bodies.
In cases where there is a serious threat to the security of the platform or other users — such as large-scale fraudulent activity or cybersecurity threats — lv99 reserves the right to share relevant information with parties responsible for addressing such threats.
Lv99 continuously invests in the latest security infrastructure to ensure your personal and financial data remains protected at all times. Key security measures we implement include:
While we take all reasonable precautions, no system can guarantee 100% absolute security. If you suspect your account has been accessed without authorisation, please contact the lv99 support team immediately.
Lv99 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and understand how users interact with our platform.
You can control and manage cookies through your browser settings. However, disabling essential cookies may affect platform functionality and your gaming experience. For guidance on managing cookies in your specific browser, please refer to your browser's documentation.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you hold the following rights regarding your personal data held by lv99:
You may request a copy of the personal data we hold about you at any time.
If any of your data is inaccurate or outdated, you have the right to have it corrected.
You may request deletion of your data, subject to applicable legal retention requirements.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another service.
You may request that we restrict the processing of your data under certain circumstances while a dispute is being resolved.
Lv99 is a gaming platform exclusively for individuals aged 18 and above. We do not knowingly collect, store, or process personal data of children under the age of 18.
If you are a parent or guardian and believe that your child has registered or provided personal data to lv99, please contact us immediately. We will take prompt steps to verify, delete the data, and close the account if verification confirms the user is underage.
Lv99 applies an age verification process during registration and throughout the KYC process to ensure our platform is not accessed by minors. This is part of our commitment to Responsible Gaming.
In operating the lv99 platform, some of your personal data may be processed or stored on servers located outside Malaysia — particularly in the context of cloud infrastructure services and international game software providers we use.
When cross-border data transfers occur, lv99 ensures that:
By using the lv99 platform and agreeing to this Privacy Policy, you consent to such data transfers in accordance with the terms set out herein.
Lv99 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law. The following are our general data retention guidelines:
Once the applicable retention period has ended, your data will be securely deleted or anonymised in accordance with our internal procedures.
The lv99 platform uses services from licensed third-party game providers. When playing certain games, you may interact directly with software operated by these providers. lv99 is not responsible for the privacy practices of those game providers and encourages you to read their respective privacy policies.
Nevertheless, lv99 only works with providers that have undergone a rigorous evaluation process and meet accepted data security standards. All our game software providers are internationally licensed with a proven track record in the industry.
Lv99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Whenever there is a material change, we will:
Continued use of the lv99 platform after any Privacy Policy amendments take effect is considered your acceptance of the latest version of this policy. We encourage you to review this page periodically to stay informed about how we manage your data.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, feel free to reach out to us.
For other frequently asked questions, you may also refer to the FAQ our. This Privacy Policy should be read together with the Terms and Conditions and the Responsible Gaming lv99.