At lv99, we believe that online gaming should be entertainment — not a burden. This page explains how we support Malaysian players to stay within healthy limits, and the tools we provide to help you stay in control.
Minimum age requirement to play at lv99
Customer support for responsible gaming concerns
Identity verification is mandatory for all accounts
256-bit encryption protects every gaming session
Lv99 equips every account with gaming management tools that you can activate at any time — at no extra cost and with no complicated conditions.
Set a deposit limit that suits your budget. Once the limit is reached, the system will automatically block further deposits within the set period. This ensures you do not overspend without realising it.
Set the maximum duration for your gaming session. lv99 will send a reminder once you have played for the set period, helping you manage your time more wisely.
Need a short break? Activate the self-break feature to temporarily block access to your account — whether for 24 hours, a week, or a month. This feature takes effect immediately once updated.
If you believe gambling has become a serious problem, you can apply for permanent self-exclusion from the lv99 platform. This request will be processed immediately and cannot be easily reversed.
Set the maximum loss amount you are willing to accept in a day or a week. Once this limit is reached, the system will automatically block further wagering activity until the limit resets.
Every account at lv99 must go through an identity verification process to ensure that only individuals aged 18 and above can play. This is our first line of defence against unauthorised access by minors.
Responsible gaming means playing online in a controlled, mindful way and within your own limits — in terms of time, money, and emotions. It does not mean you cannot enjoy the games; rather, it ensures gaming remains a fun form of entertainment without negatively impacting your daily life.
In Malaysia, awareness of responsible gaming is on the rise. Many players now understand the importance of setting a budget, playing with a clear head, and knowing when to stop. lv99 fully supports this approach and builds practical tools to help you adopt healthy gaming habits.
The most important things to keep in mind: gaming is entertainment, not a way to generate income or resolve financial problems. Every game outcome involves an element of randomness, and no system or strategy can consistently guarantee wins.
If you answer "yes" to any of the questions below, it may be time to re-evaluate your gaming habits.
Are you playing with money meant for basic necessities such as rent, bills, or food?
Do you often feel the need to increase your wagering amount to get the same level of excitement?
Have you ever lied to family or friends about how much time or money you have spent on gaming?
Do you feel anxious, irritable, or uneasy when you are unable to play?
Have you ever tried to stop playing but failed, even after making a firm decision to do so?
Is your gaming activity causing problems in your relationships, work, or health?
Identifying a gambling problem early is key to an easier recovery. Below are warning signs you should take seriously.
Constantly thinking about gambling even in inappropriate situations
Borrowing money or selling assets to fund gambling
Neglecting family, work, or health responsibilities in favour of playing
Feeling noticeably excited or relieved only when gambling
Continuing to gamble even after recognising it is causing problems
Using gambling as an escape from emotional problems or life pressures
Feelings of guilt, shame, or despair after every gaming session
Personal and professional relationships affected by gambling habits
All responsible gaming tools at lv99 are accessible directly from your account dashboard. The process is straightforward and takes less than 2 minutes.
Log in to your account using your username and password. Make sure you are logging in from a secure personal device.
Click the profile icon in the top right corner, then select "Account Settings" or "Game Controls" from the menu that appears.
Choose from deposit limits, time limits, loss limits, a temporary break, or permanent self-exclusion based on your needs.
Enter the limit amount or time period that feels right for you. You can start with a conservative limit and adjust later if needed.
Review your settings and click "Save". The limit takes effect immediately. You will receive a confirmation email for your records.
In addition to lv99's internal control tools, there are professional organisations in Malaysia that can provide support and counselling to individuals facing gambling problems.
Malaysia's national counselling and social support service, operating 24 hours a day. Call for initial guidance and referrals to the right specialists.
A peer support group for individuals struggling with gambling addiction. Meetings are held confidentially at various locations across Malaysia.
Government hospitals and clinics provide mental health services including treatment for addiction. Consult your family doctor for a referral letter.
The lv99 support team is trained to handle responsible gaming concerns. Reach us via 24/7 live chat for immediate assistance or guidance to the right resources.
Lv99 does more than provide a gaming platform — we are responsible for the well-being of every player who joins our community. This commitment is not merely policy on paper; it is reflected in every aspect of our platform's design.
We actively monitor gaming patterns that may indicate signs of problem gambling, and our team is trained to identify and extend help when needed. In cases where a player appears to need assistance, we will reach out to them proactively — rather than waiting for them to come to us.
The lv99 platform is also designed with features that naturally encourage healthy play habits — including clear session time displays, automatic reminders, and easy access to self-control tools from any page on the platform.
We also ensure that the promotions and bonuses we offer are not designed to encourage excessive wagering. All our promotion terms and conditions are written clearly and transparently, with no hidden conditions that could trap players.
Lv99 takes the protection of minors very seriously. Our registration process requires age verification, and all accounts must go through a KYC process confirming that the account holder is 18 years of age or older.
If you are a parent or guardian concerned about a child's access to online gambling platforms, we encourage you to use parental control software on shared devices and keep your login credentials secure.
Any account suspected of being owned or used by a minor will be suspended immediately and investigated. lv99 has a zero-tolerance policy for violations of this age policy.